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Player not seeing HMD

I'm having a problem viewing videos on the player.  When launching the program, it fails to load in the HMD.  It opens on the desktop right away, but in the HMD it says, "Sorry, vma.exe is taking a while to load.  If this issue persists, take off your headset and check this app on your computer."  This happens both if I've loaded a video file and if I haven't.  Anyone else having this issue and/or know how to resolve it?

Armin, thanks for the response. We already tried it without audio and also with the exact options in mpeg Streamclip Ceri described above and still no luck...
We might try a different resolution - eventhough a 1920x1080 picture is already fairly low-res for a 3D VR expirience...


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Siggi.  We have the installer if you'd like it.  

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The player will only playback monoscopic files. Try cropping the picture to only keep either the top or the bottom. After that the failed to create texture is pointing to the player not using the GPU for playback, in GeForce control panel set your PhysX controls for the player specifically to use the GTX1080.

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Were you able to resolve the issue?


we also have the same Issue. We have a Windows-based System with the Dolby VR Player running an Oculus Rift CV1.

Here we are encountering the problem that when looking through the Rift we get the Message: "vma.exe ist taking a while to load...".
The Movie is an mp4 (H264) in 1080p (3D over/under) without audio.
I have also tried it with an Sample from the Dolby Developer Site and here we get the Errormessage "failed to create texture swap chain (code -1006)" on the Windows GUI.

Do you already have an Idea where this stems from?

Our computersystem is a Alienware Laptop (Intel Core i7, 16GB RAM, with an Graphics Amplifier containing a GeForce GTX 1080 running Windows 10)
We then want to sync it to a ProTools Rig, wich works with the local renderer (the player already receives timecode through the network).
Dolby VR Player Version is v1.0.0.2060.


best regards,


Siggi, the issue was resolved for us when we removed the audio.  The player didn't seem to care what the video specs were.  I know your not using a super hi-rez file, but have you tried going lower?

and I interestingly can't find the downloadlink for the VR Player anymore. The last link is down...


We have also have the newest installer. Was just wondering incase there was a new version update or anything.
Do you have an older Version wich we could try?


We only have one version.  We got it last year some time; perhaps around September? I've attached it to this message, but I'm not sure if you can download it from here.  If not, we can try email.  It's very small.

The download worked! Thanks. I'll let you know if we succeeded.


Great!  Hope it can help.

The zip seems to be the program file itself. Do you still have the installer itself? Thanks


Hmm... I think that's all we have.  I don't remember exactly what the install was like.  We also have this attached Oculus EXE file.  I seem to remember that having something to do with it.  Sorry!

PhysX control is set for the GTX1080, we also tried it over the internal Graphics card (GTX 1070 mobile Version). We also tried monophonic pictures, then get either the texture swap error or the "vma.exe ist taking a while...".

The Oculus itself works fine (viewing via Steam for example)


Just noticed you mention the Local Renderer in your initial post. Could you clarify that you are actually using the VR Renderer or Production Suite Renderer and not the older Local Renderer? Local Renderer does not have a GUI associated with it and uses the Renderer Input and Renderer Output plugins rather than the Renderer Send/Return and the GUI Renderer.
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