Troubleshooting

Why did my .mp4 export fail using v3.3?
When exporting a master to .mp4 please ensure the file name does not contain commas or any other non-standard characters.
Thu, Nov 14, 2019 at 8:56 AM
Why do I hear latency between tracks using the Production Suite in Pro Tools with send/return plugins?
Using the Doing Atmos Renderer Send and Return plugins in Pro Tools can produce audio alignment and latency issues. The following steps should be taken to a...
Wed, Sep 4, 2019 at 10:16 AM
Why can't I hear anything using the Dolby Audio Bridge with macOS Mojave?
Due to enhanced security setting in macOS Mojave you need to allow the Renderer to “access your microphone” in System Preference/Security & Privacy. ...
Tue, Sep 3, 2019 at 11:36 AM
Why is a .atmos master file created with the Home Theater Renderer v1.72 corrupt after editing in the Dolby Atmos Renderer v3.2
.atmos master files created with Home Theatre Renderer HT v1.72 and earlier should not be edited in Dolby Atmos Renderer v3.2. Editing includes any operatio...
Thu, Jul 25, 2019 at 8:34 AM
Why does the duration of my ADM BWF file change slightly on export?
 ADM BWF files are not automatically trimmed and padded to frame boundaries on export. If your master file was created with a free record start and end (rat...
Thu, Jul 25, 2019 at 8:36 AM
Why can't I hear anything when using the Production Suite?
There are a few things to check.  Ensure the Renderer is authorized and the status indicator is green.   Ensure the Monitor has been connected to the prop...
Mon, Apr 10, 2017 at 10:26 AM
What should I do to optimize my system and keep the CPU meter from overloading?
There are a few things you can do to optimize your system for use with the Dolby Atmos Production Suite:  Disconnect a third monitor, if one is in use ...
Thu, Jul 25, 2019 at 8:38 AM
Why do I get disk read errors?
Dolby Atmos master files and re-renders should be recorded to a separate drive, other than the one with the Pro Tools session.
Fri, Apr 7, 2017 at 9:48 AM
Why is some of my audio out of sync?
The Dolby Renderer Send plug-ins are pre-Automatic Delay Compensation in Pro Tools. Compensation associated with other plug-ins need to be addressed manuall...
Fri, Apr 7, 2017 at 9:49 AM
Why can't I assign the send plug-in to the busses I was using with the Dolby Atmos Home Theater RMU?
The Dolby Renderer Send plug-in cannot be assigned to a bus that is already mapped to a physical output. Unmap the busses to a physical output in the Pro T...
Fri, Apr 7, 2017 at 10:03 AM