Troubleshooting

Why can't I hear anything when using the Production Suite?
There are a few things to check.  Ensure the Renderer is authorized and the status indicator is green.   Ensure the Monitor has been connected to the prop...
Mon, Apr 10, 2017 at 10:26 AM
What should I do to optimize my system and keep the CPU meter from overloading?
There are a few things you can do to optimize your system for use with the Dolby Atmos Production Suite:  Close the Monitor application Disconnect a th...
Mon, Jun 26, 2017 at 9:44 AM
Why do I get disk read errors?
Dolby Atmos master files and re-renders should be recorded to a separate drive, other than the one with the Pro Tools session.
Fri, Apr 7, 2017 at 9:48 AM
Why is some of my audio out of sync?
The Dolby Renderer Send plug-ins are pre-Automatic Delay Compensation in Pro Tools. Compensation associated with other plug-ins need to be addressed manuall...
Fri, Apr 7, 2017 at 9:49 AM
Why can't I assign the send plug-in to the busses I was using with the Dolby Atmos Home Theater RMU?
The Dolby Renderer Send plug-in cannot be assigned to a bus that is already mapped to a physical output. Unmap the busses to a physical output in the Pro T...
Fri, Apr 7, 2017 at 10:03 AM
Why is my audio jittery using Pro Tools aggregate or built-in audio?
This can occur when Core Audio changes to 44.1 kHz without warning. This will sometimes happen after a CPU Overload Error in Pro Tools. This can be correcte...
Fri, Apr 7, 2017 at 9:53 AM
VR Player v1.0 error message "vma.exe is taking a while to load..."
VR player v1.0 may display this error message when it encounters a video file that it doesn't fully support.  See this link for further details on ...
Fri, May 5, 2017 at 12:47 PM
Log warnings with high volume count
If you have more than 10 volumes mounted on your mac the logs will update every three seconds with warnings "Project Manger Project storage volumes lis...
Mon, May 8, 2017 at 2:04 PM
Pink Noise generator in Dolby Atmos Renderer is 10dB lower on the LFE Channel
When using the pink noise generator from the EQ page of the Dolby Atmos Renderer for checking alignment and speaker levels,  the LFE output is about 10dB to...
Thu, Jun 1, 2017 at 11:17 AM