Troubleshooting

Why did my .mp4 export fail using v3.3?
When exporting a master to .mp4 please ensure the file name does not contain commas or any other non-standard characters.
Thu, Nov 14, 2019 at 8:57 AM
Why does the duration of my ADM BWF file change slightly on export?
ADM BWF files are not automatically trimmed and padded to frame boundaries on export. If your master file was created with a free record start and end (rath...
Thu, Jul 25, 2019 at 8:40 AM
Why is a .atmos master file created with the Home Theater Renderer v1.72 corrupt after editing in the Dolby Atmos Renderer v3.2
.atmos master files created with Home Theatre Renderer HT v1.72 and earlier should not be edited in Dolby Atmos Renderer v3.2. Editing includes any operatio...
Thu, Jul 25, 2019 at 8:39 AM
Why are Left and Right monitor outputs down 10dB?
With RME drivers v4.22 the RME TotalMix application is installed with outputs 1 and 2 assigned to Main Output  at -10.    To fix this launch the Total Mix a...
Wed, Mar 27, 2019 at 3:18 PM
Why is “Bed” audio showing up on object 55?
You likely have the inputs, outputs, or both connected to the wrong MADI card.    The easiest way to verify these are connected properly is to insert a sign...
Thu, Apr 13, 2017 at 1:24 PM
Why can’t I record a Printmaster?
Make sure the mastering page is set record with the desired path. Make sure the FPS is set correctly and matches the Framerate set in the RME TCO card via ...
Thu, Apr 13, 2017 at 1:26 PM
Why aren't my re-renders coming out of the 2nd MADI interface with Mastering Suite v3.0?
Unlike v1.72 the realtime re-renders do not have to be output from the 2nd Interface Card (I.e. 65-128).    In v3.0 the user can choose which and how many c...
Sun, Jul 1, 2018 at 8:23 PM
Transport in Pro Tools is rolling but I don’t hear anything.
If you are not playing back a printmaster make sure the LTC chase button is not selected in the Monitor Application and the Master Playback and Recording Op...
Thu, Apr 13, 2017 at 1:31 PM
My renderer will not play a loaded master file when audio driver set to Send/Return plugin-ins
 When the audio driver is set to Send/Return plug-ins the Renderer will not play unless the Dolby Atmos Production Suite is being used and Pro Tools has the...
Thu, Sep 13, 2018 at 10:00 AM
Why does the file browser in the Renderer Remote show non-existent drives?
The file browser shows all drives in the system even if they are inaccessible. A DVD-ROM drive in a Renderer will be shown as Drive E for example. 
Tue, Jul 3, 2018 at 11:48 AM