Troubleshooting

How do I configure the RME cards for working in 96kHz with full channel count?
The steps needed to configure the RME card for working in 96kHz are: Renderer/Preferences: Set the Renderer to 96k Word Clock: Set the house ...
Tue, Jun 9, 2020 at 5:44 PM
How come I can't export MP4 to the Desktop?
Starting with MacOS Mojave and made more strict in Catalina,  MacOS requires that applications be granted permissions to access the user's Documents, D...
Wed, Jun 10, 2020 at 7:48 AM
Why is the Renderer dropping out of record?
This is usually caused by clocking issues, drive issues or a combination of the two. A few things to check: On a MADI system: • Is the framerate set in the...
Mon, Mar 23, 2020 at 4:29 PM
Why are Left and Right monitor outputs down 10dB?
With RME drivers v4.22 the RME TotalMix application is installed with outputs 1 and 2 assigned to Main Output  at -10.    To fix this launch the Total Mix a...
Wed, Mar 27, 2019 at 3:18 PM
Why did my .mp4 export fail using v3.3?
When exporting a master to .mp4 please ensure the file name does not contain commas or any other non-standard characters.
Thu, Nov 14, 2019 at 8:57 AM
Why does the duration of my ADM BWF file change slightly on export?
ADM BWF files are not automatically trimmed and padded to frame boundaries on export. If your master file was created with a free record start and end (rath...
Thu, Jul 25, 2019 at 8:40 AM
Why is a .atmos master file created with the Home Theater Renderer v1.72 corrupt after editing in the Dolby Atmos Renderer v3.2
.atmos master files created with Home Theatre Renderer HT v1.72 and earlier should not be edited in Dolby Atmos Renderer v3.2. Editing includes any operatio...
Thu, Jul 25, 2019 at 8:39 AM
Why is “Bed” audio showing up on object 55?
You likely have the inputs, outputs, or both connected to the wrong MADI card.    The easiest way to verify these are connected properly is to insert a sign...
Thu, Apr 13, 2017 at 1:24 PM
Why can’t I record a Printmaster?
Make sure the mastering page is set record with the desired path. Make sure the FPS is set correctly and matches the Framerate set in the RME TCO card via ...
Thu, Apr 13, 2017 at 1:26 PM
Why aren't my re-renders coming out of the 2nd MADI interface with Mastering Suite v3.0?
Unlike v1.72 the realtime re-renders do not have to be output from the 2nd Interface Card (I.e. 65-128).    In v3.0 the user can choose which and how many c...
Sun, Jul 1, 2018 at 8:23 PM